support.hotspotshield.comHotspot Shield Help Center

How can we help? Getting started Which platform would you like to get started on? Windows Mac Android iOS Chrome TV Router Linux Payments and subscriptions Purchase and Activate a Premium Subscription Purchasing a Premium Subscription Redeeming code (license) for Premium Subscription Purchasing a subscription with PayPal Why am I being asked to enter a VAT ID? Restoring Premium subscription purchased in iTunes Store Manage your subscription Automatic renewal of Premium subscriptions Cancel auto-renewal of your Premium subscription Switch to an annual subscription Update payment information I canceled auto-renewal, but my Dashboard still shows Auto-pay is active. Can I use Hotspot Shield if I cancel the auto-renewal of my subscription? Issues with Premium subscription I didn’t get my code (license) or time on my account. This License Key is already in use” error This License key is already applied…” error Why am I being asked to pay again? I paid for Premium, but I still get ads/bandwidth limits. I paid for Premium, but my device says Account Expired” or Protection Expired.” I paid via Google Play, but my account is expired on Android. Cancel or Refund Cancel Any Premium Subcription Cancel in iTunes Cancel in Google Play Refund Policy and Refund Requests Request an iTunes refund Refund for MoPay or Boku payment Manage account and devices Manage your account and password Your Hotspot Shield Dashboard Updating your account information and settings Changing or resetting your password Add or remove devices on your account Using Hotspot Shield on multiple devices Adding devices to your Premium account Removing devices from your Premium account Manage your Premium subscription Purchasing an Elite subscription or buying more time Sharing with friends and earning free time Viewing your account history Viewing a receipt of your purchase Canceling your Elite subscription Troubleshoot issues Internet speed issues Why is my internet speed slow? Testing your internet speed with Hotspot Shield Connection issues Can’t Connect From School Wi-Fi Can’t Connect From Office Wi-Fi Can’t Connect to Public Wi-Fi Known Blocked Countries Apps and Websites Troubleshooting Checklist Can’t Watch Netflix Can’t Watch Hulu Can’t Watch News Site Can’t Access Mobile App Clearing Data and Cache on Mobile Install and Uninstall How To Install Hotspot Shield How To Uninstall Hotspot Shield View release notes Which platform release notes would you like to see? Windows Mac Android iOS Chrome Router Can’t find what you’re looking for? Email Us Live Chat Privacy policy Terms © 2019 Pango. All rights...